A Choice between Discrete and Continuous

Almost always, You have option whether to use discrete data or continuous data, when measuring your process’ performance.

For instance, if your account opening process’ Turn Around Time is 30 minutes : you can either measure it as  a binomial discrete data (as a percentage of those processed below 30 minutes vs above 30 minutes), or alternatively, you can measure the total number of days it took to open an account (i.e. as a continuous data).