The mapping of processes and job function

You have your processes in place, and you have your people who run the processes. But have you map it properly ? Please ensure that you have a proper mapping of which job function runs which process.

It is always a good idea to have the map in place, for some reasons :

1. It will eliminate ambiguity, of who will be responsible to which process.
2. It will identify the scope of work of a job function, and therefore will make it easier for you to define the "Operational Definition" of his KPI (key performance indicator).
3. You will be able to balance the workload of a job function, against the others.

Point no. 3 above, is particularly important.

Because we know that ecosystem changes, we should assume that processes will change and evolve, too.

Without a proper mapping of job function vs process, You and your successor will find it difficult to manage your operation, over time.